CHAPTER: GENERAL TERMS OF USE

Service Description

This website has been created by “STENIOTI BROTHERS OE”, hereinafter “company”, located in Iolkou & Magnisias 51 Street, in the Municipality of Acharnai.

Our company operates in the food /catering industry since 1998. This site was created for the support, promotion and sale of our company’s product entitled «TASTE CONTROL DIABETES», which consists of dietary programs and ready-to-eat meals. This product is addressed to individuals with Diabetes Mellitus, individuals in prediabetic stage who wish to lose weight and/or to control their blood sugar levels, women in Pregnancy with Diabetes Mellitus and healthy individuals who wish to achieve a healthy body weight or adopt healthy eating habits and is supported by recent clinical trials, held in Harokopio University of Athens.

The conditions you would read and will be asked to accept, accompany each of your order.

The company reserves the right to unilaterally amend or update these terms and conditions of transactions, according to its needs and /or practices. The Company undertakes to inform users of any changes through this website and users should acknowledge this company’s right. It is clarified that any change of the terms does not refer to orders which have already been made before these changes. Please be so kind to regularly check the page at the bottom of the site “terms of use” of any change or modification. Proven nullity of any term or court declaration as invalid shall not affect the validity of the other or of this Agreement in its entirety. The use of our services, as defined in www.tastecontroldiabetes.com, and register on our site, automatically implies the acceptance of the Terms of Use and the contract between the company and the customer that intends to purchase the product. Please read the terms carefully before you sign up on our website!

Access and site navigation-Liabilities of users / visitors

A non-exclusive, non transferable, personal, limited right is provided to the visitors of the website concerning the access, use and navigation on our websites and in their published content, as long as the privacy policy is not affected maliciously in WebPages of the site that everyone do not have access through the normal navigation process. By no means does the aforementioned license imply a change of website’s ownership, or transfer of intellectual property rights for the webpage, facts that are being declared in another paragraph of this chapter.

Our website is linked to the company’s TASTE CONTROL DIABETES profiles on facebook and other social media, which have their own policies. Moreover, we do not have the responsibility of general and preventive surveillance, because we are not the starting point of the transmission, we do not choose the recipient nor do we select or modify the information provided, and we do not have a general obligation to control the services transmitted or stored, nor a general obligation to seek actively for facts or circumstances, related to any illegal activities, for which responsible is the social networking medium.

Furthermore, our website may refer to third party websites, for which the company takes no responsibility for the content, operation, etc.

The user/visitor of the company’s site has the potential to receive informative messages (company’s Newsletter) through e-mail, by submitting details of his/hers name, email address, age or any other data that is required to be filled in the specific form.  By no means are the user’s data disclosed to third parties. If the user is no longer interested in receiving the company’s newsletter, he is given the opportunity to state his desire in order to stop receiving any informative message from the company.

The users of the website’s services (www.tastecontroldiadetes.com) accept and commit that they won’t use the online services of the company for shipment or publishment through e-mail or any other transmission of any unlawful, harmful, threatening, abusive, annoying, libelous, defamatory, vulgar or obscene content. Each such act constitutes a violation of privacy and expresses empathy, racial, ethnic or other kind of discriminations and may cause harm to minors in any way. The above content is not permitted according to the legislation and the relevant provisions to be transmitted. Moreover, it is not permitted to infringe any patent, trademark, trade secret, copyright or other proprietary rights of others, or to contain viruses or any other computer codes, files or programs that are designed to interrupt, damage, destroy or inhibit the operation of any computer software or hardware, intentionally or unintentionally, or to infringe the current Greek and EU legislation and provisions and harass third parties in any way and any contents, or be used to collect or store users’ personal data. The responsibility for the validity of the published text is the author and originator.

CHAPTER: ORDERS

Conditions for Product’s Orders

Meals address to adults who are not in partial or complete guardianship and generally in people who have legal capacity according to the Greek law. The company’s ready-to-eat meals address to individuals with Diabetes Mellitus, individuals in prediabetic stage who wish to lose weight and/or to control their blood sugar levels, women in Pregnancy with Diabetes Mellitus and healthy individuals who wish to achieve a healthy body weight or adopt healthy eating. The consumption of those meals shall not imply the interruption of any medication that is received by the customer, which should be done only after consultation with the customer’s attending doctor and under the condition that the customer wishes to stop the meditation. The company does not recommend the interruption of the medication. The company is not responsible in any way for the consequences that may follow if the customer stops taking medication without the agreement of the doctor.

You can not use our menu if (a) suffering from anorexia nervosa (b) you are allergic to any food.

For any doubt as to health issues, consult your doctor.

CHAPTER: MENU & RAW MATERIALS

Our menus are specialized ones that appeal to the individualized needs of the specific client. The services provided are completely personalized and can not be transferred to third parties. If someone else, instead of the customer, signs as an authorized person, it is agreed that he acts as the client’s representative towards the company for the receipt of the service.

The menu is determined jointly by the client and the company. The customer has declared on paper to the company all the foods and the ingredients, which, demonstrably, are likely to cause him/her an allergic reaction, so that the company will not include them in the menu. In case of an allergy occurred after the consumption of this menu, the customer must immediately inform the company on paper. The company is not responsible in any way for any allergic incident that may occur to the client after the consumption of the meals in the menu, since none of the allergens has been stated on paper. It is recommended that all meals in the company’s menu be eaten.

The company «STENIOTI Brothers OE» maintains exclusive right in its own discretion to cancel or refuse the sale of any of its products / menus at any time without notice, if it finds that its consumption may harm in a way the customer’s health.

 

  • The company guarantees that all raw materials, as well as the preparation methods of the meals included in the menu, comply with the relevant rules of Greek and European legislation.
  • Meals should be consumed in the order that is indicated on the package of each one of them. The company recommends their proper use and exclusive consumption, which is likely, where necessary to bring the desired results.

ORDER CANCELLATION

The cancellation of orders should be made at least 5 days before the beginning of the month, in which it was going to take place (for monthly menus). The cancellation is made either via the following email (company’s email): info@tastecontroldiabetes.com, or by telephone contact at 210 2448707. In case of a cancellation that is done via email, please call us to confirm the cancellation, unless you have already received a relative reply email, which should have been sent to you no later than the end of the next working day, counting from the day of your email (that you send to cancel your order).

WAYS TO ORDER AND TO RECEIVE OUR SERVICE

You can execute your order by telephone call or online registration, as well as order one or more products through contacting us via our email (info@tastecontroldiabetes.com).

The company delivers the meals to the customer in a daily basis, once a day from Monday to Friday, with times of delivery (from 8:00 am to 13:30 pm) in the stated by the customer address.

In cases of official holidays, the delivery of that day’s meals is carried out at the aforementioned hours the day before the official holiday.

The company reserves the right to change the times of delivery, provided that the customer is informed at least one working day before. In exceptional cases or cases of force majeure, the company states that it will make every possible effort to inform promptly the customer of any change in the program or menu. However, the subscription due to force majeure circumstances waives the obligation of both parties to respect the adversarial herein agreed, as long as long as the reason of force majeure exists.

  • In case of a change in the address that the meals were usually delivered, or in case of delivery’s temporary interruption or for any other information, the customer must inform the company on paper (via the most effective means of contact) at least 2 working days before the day of the next menu.
  • The company’s employers and employees are exclusively responsible for the aforementioned fact, according to the law. The transport and delivery of meals is made only by authorized employees, associates or members of the company. The customer is obliged to refuse to accept the menu if it finds that the delivery is not made by any of the above people.

The company does not charge transport costs within the region of Attica

The company is not responsible for misuse of the package by the customer or third-off employees, which may result in deterioration of the content. The company is not responsible for damage caused by the customer or by any person that is related to the customer, due to possible use that is contraindicated in the general hygiene rules and food preservation practices. The company is not responsible for loss of the package after its delivery to the customer.

OPENING HOURS

The opening hours of the company’s offices are Monday to Friday from 9:00 am until 17:00 pm.

PAYMENT- METHODS OF PAYMENT

  • The company’s payment is made monthly or yearly, earning a 10% discount on the total amount.
  • The fee is paid in advance until the last day of the preceding month before the order starts.
    Payment can be made in the following ways:
  1. By deposit cash into the company’s bank account, including electronic (e-banking) services.
  2. By credit card with which the company is affiliated.
  3. By cash if the total monthly amount does not exceed the limits set by the law about the payment in cash.

For each financial transaction, the company must issue and deliver to the customer legally the projected tax document of KFAS, where appropriate (proof of retail or service invoice).

The menu price is stable up to one year from the signing of the contract. Henceforth and if there is no newer written agreement of the parties, the price of the same menu is defined by the price list applicable at that time.

The monthly deposit is not refundable of any reason, as it is recognized by both parties that this corresponds to part of the necessary expenditure already made by the company concerning the customer’s service package.

The company reserves the right not to deliver the menu, if the customer has not settled all financial obligations towards it, as the parties have agreed.

 CHAPTER: INTELLECTUAL AND INDUSTRIAL PROPERTY

Intellectual and industrial property-rights to make use of the services

The www.tastecontroldiadetes.com site is the official online service and website of the “STENIOTI BROTHERS OE” company. All contents of the web pages that are posted by the company including images, graphics, photographs, texts, recipes and provided services and products are property of “STENIOTI BROTHERS OE” and thus they are protected by the relevant provisions of the Greek law, European law and international agreements.

Any copying, analogue / digital recording and mechanical reproduction, distribution, transmission, downloading, use of software or other technology methods, processing, resale, creation of derivative work or misleading of the public about the real provider of the content of the individual websites is strictly prohibited. Any reproduction, republication, downloading, communication, dissemination, transmission or any other use of content in any manner or means, for commercial or other purposes is permitted only with prior written permission of “STENIOTI BROTHERS OE”. All names, images, logos and distinctive features representing the company and / or its electronic services are exclusive trademarks of “STENIOTI BROTHERS OE” and of www.tastecontroldiadetes.com and / or more aforementioned third parties and thus are protected by Greek, European and international trademark laws, industrial and intellectual property and unfair competition. In any case the appearance and exposure to the www pages should in no way be construed as a transfer or license or right to use.

CHAPTER: APPLICABLE LAW

For the resolution of any dispute that may arise from the interpretation or application of this convention or concerning the use of services www.tastecontroldiadetes.com, the courts of the city of Athens are competent. The applicable law is the Greek law.

CHAPTER: GENERAL LIABILITY LIMITATIONS

 Apart from the separate liability limitation clauses, found in the relevant position of the “TERMS OF USE”, the company “STENIOTI BROTHERS OE” is liable only for malice and gross negligence in case of delay in completion of the ordered services or in case of unsuccessful completion of the ordering process. Our online service bears no responsibility concerning any technical problems that may occur to users when they attempt to access this website or during a visit to it or if these problems are related to the operation or compatibility of their own infrastructure when using the website.

Moreover, the company bears no responsibility for actions or omissions of third parties, and especially for unauthorized third party interventions in products and / or services and / or information available through the electronic website www.tastecontroldiadetes.com. The company’s staff makes every possible effort the proper execution process each order, but are not responsible for not making this possible in your desired date, in case of force majeure conditions such as l.ch extreme weather phenomena (earthquakes, floods, etc.), in case of planned and / or unplanned strikes of producers shops and stations, relevant to our business and the industry in general in each case for which the company can not control (eg scheduled power outage). In cases of force majeure circumstances and in any case of failure or delay of your order, our company will communicate with you, provided that it is timely informed of the problem, either by email, by telephone or by any appropriate means in order for you to obtain the relevant information.

As the company does not work on feasts and official holidays, you will always be informed about the delivery procedure of your meals. Usually in these cases you will receive your meals a day before.

All departments of Taste Control Diabetes Company are at your disposal, in case you need dietary consulting or for issues concerning the improvement of the distribution of meals and the performance of services.

Finally, our company is not responsible for other services or information that may appear in our website, but do not derive not from our company’s authorized staff.

CHAPTER: PERSONAL DATA

 Personal Data.

Each visitor is not required to register in order to navigate the site www.tastecontroldiadetes.com, which means that during navigation there is no need to provide any personal information.

However, our company can collect data but not share it with third parties, except when this is clarified in detail in the paragraph of SAFETY TRADE-POLICY OF GOOD USE.

For example,

E-mail: In order to make online communication more secure and easy to use, we will keep your email address to communicate with you. If you do not wish to receive email from us, just declare it.

Telephone number: as another way to contact you, especially for our advertising purposes, research results, competitions and other identifiable information through texting.

Cookies and other related technologies: The cookies and web beacons are technologies which accelerate the online browsing to a website, give you a website access with privileges and record your use of the website.

a / cookies are small pieces of information that are stored as text files from internet browsers (eg internet explorer, firefox) on your computer’s hard disc. Most such programs constructed to accept cookies. You can configure the browser so as not to  accept cookies from websites or you can remove cookies from your hard disk, but you may not be able to see part of our website on your computer. The cookies help us to choose products / services, to putting them up for sale and to eventually buy them. If you do this, we adhere file from your activity on the web browsers, as well as from the products you buy. The cookies we use do not interfere with your computer’s hard disk or read your confidential information.

b / except for cookies there is the «web beacons» technology: This technology helps to transfer the cookies and to determine whether a web page has been read, and if so, how many times. An example of this technology is the advertising banners.

c / we may work with other advertising and promotional companies to customize the content of our site to your preferences. These companies may use these technologies in order to measure the results of their advertising campaigns. Any information that is being collected from such companies by cookies and web beacons is not linked to the data list that we keep, as being described above.

“STENIOTI BROTHERS OE” may keep a record and may process personal data, according to Law. 2472/1997.

The user retains the rights to have information, access and objection in accordance with the legislation on personal data protection and can communicate about this topic with the company on the telephone number 210 2448 707

CHAPTER: SAFETY TRADE-POLICY OF GOOD USE

 Our Company believes strongly in the security of your personal data and your trade procedures. Therefore, taking all necessary measures to guarantee the above, we declare that we do not sell, lease, exchange or disclose in any way your personal information and generally do not misuse them. Moreover, we do not disclose to third parties your personal information, with possible exceptions in the following cases:

a / In case you need to use third party services for the transport of meals (courier). In these companies we give your address, name and phone number, because all these are necessary for the proper execution of the service.

b / If your data are requested by prosecutors or judicial authorities, legally in the case of police investigations and inquiries. Moreover, the disclosure of information we collect may be done in order to ensure our own legitimate interests or interests of third parties and always within the framework of law and administration of justice.

c / we do not sell, trade, or rent the information you provide to other companies. However, in case of our merging with a third company or in any change of our corporate structure, we will be obliged to give this information to our successor company, but these will be covered by political security of personal data and transactions.

d / We may share non-personal information, such as the number of daily visitors of our page, or the size and nature of our orders, with our partners, especially advertising agencies. This information does not contain personal information.

In any case, at your request we can:

a / correct or update your personal information

b / stop sending you email to your email address

c / stop sending you sms (text messages) on your mobile phone and / or

  1. d) disable your account to prevent future trade through it.

All the above should be asked via email at info@tastecontroldiabetes.com or telephone. For your own safety, do not send us by email your credit card number or other sensitive data.

Information outside of our website, use and disclosure of information:

The majority of the information we collect is obtained through our website and the political correct use of personal data and transaction security applies only to this type of information. Beyond that, we try to protect your personal information, which may be collected by other means, ie outside of our website. For example, when you call us to ask us something about our services, you give inevitably some personal information, which are not passed on our system automatically, as is the case by registering on the website, even if you do registrate to our page or cooperate with us.